Greater Orlando Balloon Rides POLICY
It is our intent to provide an experience of highest quality at the best possible rates for all our passengers. When booking a flight with us over the phone or on the internet you are reserving seats in an aircraft with a very limited passenger capacity. We try to keep the costs down for all of our patrons. We also do not like miss an opportunity to fly and a "NO SHOW' will still cause us to incur operating costs, empty seats cause the rates to rise for all of our other patrons. Therefore we have just a few simple but non-negotiable rules for cancellation.
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Due to the limited availability of passengers per balloon Greater Orlando Balloon Rides (GOBR) requires a deposit to secure a flight date.
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A flight deposit is good for 6 months. If the weather has prevented us from flying. A refund of 50% will be made to the credit/debit card used. If you have made a deposit for an Event performance a refund of 75% will be made to the credit/debit card used. *See Event Cancellation
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If you do not show up for the pre-flight briefing or miss your flight there will be a 100% forfeiture of your deposit. No excuses!
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We require 48 hours notice to cancel a booking. If you are booking a flight LESS THAN 48 hours from flight time you will not have the option to cancel
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Cancellations must be done over the phone. 352-874-8448 You must contact your pilot directly.
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Your flight may be postponed by our pilots on the day of the flight for weather or any safety concerns from our pilots.
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The Pilot's decision is FINAL! Please do not try to forecast the weather!
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Flight postponed for safety or weather reasons will be rescheduled for the first available dates.
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The Flight Deposit is good for 6 months. If you are postponed by weather and you do not attempt to reschedule you will forfeit the deposit.